You may return any item within 30 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item.
Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order.
All return and re-shipping charges are the customer’s liability.
HOW TO RETURN YOUR ORDER:
If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at firstname.lastname@example.org and we will advise how to proceed with the issue.
How do I return or exchange an item?
- Wrap the item(s) securely in a suitable envelope or packet
- Complete and enclose the returns form below including your order number and the reason for the return
Returns form <– Click Here to Download Returns form
- Please also include your original dispatch note with your return. If you do not have your original dispatch note, please include a cover letter with:
- Your order number
- Your name, email address and billing address
- Details of how you want your return to be processed
- Details of any fault or issue
- Please return your item to the address below depending on your location:
Please note: for your protection we recommend that you use a tracked delivery service as we cannot be held responsible for goods not received.
Please allow up to 14 working days for your refund or exchange to be processed.