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Returns

You may return any item within 30 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item.

Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order.

All return and re-shipping charges are the customer’s liability.

HOW TO RETURN YOUR ORDER:

If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at orders@dogissimo.co.uk and we will advise how to proceed with the issue.

How do I return or exchange an item?

    1. Wrap the item(s) securely in a suitable envelope or packet
    2. Complete and enclose the returns form below including your order number and the reason for the return

Returns form <– Click Here to Download Returns form

  1. Please also include your original dispatch note with your return. If you do not have your original dispatch note, please include a cover letter with:
    • Your order number
    • Your name, email address and billing address
    • Details of how you want your return to be processed
    • Details of any fault or issue
  2. Please return your item to the address below depending on your location:

DOGISSIMO RETURNS
Balgores Square
Gidea Park
Romford
Essex
RM2 6AU

Please note: for your protection we recommend that you use a tracked delivery service as we cannot be held responsible for goods not received.

Please allow up to 14 working days for your refund or exchange to be processed.

dogissimo

This gorgeous boy looks like hes enjoying the beac This gorgeous boy looks like hes enjoying the beach in his Military Bomber Jacket
These gorgeous pups love playing in the snow in th These gorgeous pups love playing in the snow in their BRTSH BLDG hoodie!
Frosty morning walks call for two things... Coats Frosty morning walks call for two things... Coats and tennis balls! 

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